This Refund Policy explains when a refund request may be submitted for paid access to games on the website https://littlebookbirdandwiseowl.com.
LittleBookBirdAndWiseOwl sells digital access to paid online games on the website. Paid access is purchased as a one-time payment for the selected access period: no subscription, no automatic renewal and no hidden charges.
1. What this policy covers
This policy applies to paid access to games on the LittleBookBirdAndWiseOwl website.
Paid access opens all paid games on the website for the selected access period. Some games remain free, so families can try the format before payment.
2. When a refund request may be submitted
A refund request may be submitted within 14 days after payment. Submitting a request does not mean that a refund will be issued automatically: each case is reviewed according to this policy, the use of Paid Access, technical circumstances, applicable law and the rules of the payment provider.
A refund may be considered if:
- the payment was made by mistake, and paid access was not used after payment;
- payment was charged more than once for the same access;
- after successful payment, paid access did not open because of a technical error;
- a technical problem prevents the use of the paid access, and we cannot resolve it.
3. When refunds are usually not provided
Because paid access is a digital product and opens after payment, refunds are usually not provided if:
- paid access has already been used, including cases where paid games were opened or launched;
- interest in the games decreased or disappeared after payment;
- the user’s expectations differed from the actual content of the website, although free games, the paid access description, prices and access periods were available before payment;
- paid access was not used for the user’s personal reasons unrelated to a technical error on the website;
- the mere fact that Paid Access was not used after payment is not an automatic reason for a refund.
4. Account activation and paid access
Account activation and the paid access period are two different things.
After a one-time code is entered, the account remains active for up to 7 days on this device and in this browser. When this period ends, the website asks for account activation again.
Reactivating the account does not cancel Paid Access and does not change its access period. If paid access is still active, the paid games will become available again after a new code is entered.
5. How to submit a refund request
To submit a refund request, please contact us through the contact form.
In your message, please include:
- the email address used for the account;
- the email address used during payment, if it is different;
- the payment date;
- the selected Paid Access period;
- a short description of the problem or the reason for the request.
Please do not send bank card details, full payment details, copies of documents or unnecessary personal data about the child through the contact form.
6. How refunds are processed
Payments on the website are processed by a payment provider. If a refund is approved, it is processed through the payment provider or the relevant payment system, not directly through the LittleBookBirdAndWiseOwl website.
Refunds are usually returned to the same payment method used for the original payment. The actual time it takes for the money to appear depends on the payment provider, the user’s bank or the user’s payment system.
LittleBookBirdAndWiseOwl is not responsible for possible bank fees, currency conversion differences or processing times that depend on the payment provider, the user’s bank or the user’s payment system.
After a refund is issued, paid access ends.
7. Technical problems with access
If Paid Access does not open after payment, please check whether the account has been activated with the same email address that was used during payment.
If access still does not open, please contact us through the contact form. We will check the payment and access status.
If the technical problem cannot be resolved, a refund may be considered according to this policy.
8. Mistaken payments and disputes
If you believe that a payment was made by mistake or there is a problem with access, please contact us through the contact form first. This helps us check the situation faster and avoid misunderstandings.
9. User rights
This policy does not limit any user rights that may be provided by applicable law or by the rules of the payment provider.
10. Changes to this policy
We may update this Refund Policy if the Paid Access terms, payment process or website rules change. The current version of the policy is always available on this page.
11. Contact
For any questions about Paid Access, technical problems or refunds, please contact us through the contact form.
Last updated: May 13, 2026